The Emergence Of Self-Service Portals

Self-service portals are preferred over other content websites for providing consolidated, personalized, and up-to-date information. Trends focus on one-click information about weather, cities, movies, music, communities, breaking news, stock updates, and more.

In this way, self-service portals have developed a user-centric approach to web-based platforms. It enables modeling anywhere, anytime by integrating data from multiple sources, facilitated by open architecture.

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With online self-service portals, companies save on customer service significantly. The customer self-service portal focuses on area-specific B2C requirements. It offers a complete solution for e-commerce activities, enabled via an easy-to-use single sign-on platform, with data and applications available on demand.

Users have access to instant information through private web spaces, where they can even indicate their preferences for viewing certain categories of data. With the service-oriented architecture enabled, information can be accessed via computers, cell phones, PDAs, and other channels.

Extensive information is provided to end-users through a wide network of sources. The information is then processed and collected exactly in the data requested by the end-user.

The total cost of free phone support, email, and chat sessions are more than just a self-service portal. Intelligent data analysis is provided through portal aggregation and integration capabilities. With advanced analytics, you can easily identify potential customers by recording user behavior while browsing.